Contact Information

Last updated: 15 July 2026

LOST ERA is an online retailer based in New South Wales, Australia.

Customer support

Email: mlammplam@gmail.com

We aim to reply within 2–5 business days. During major releases, public holidays or sale periods, responses may take longer.

Postal address

LOST ERA
10/33 Bartley Street
Canley Vale NSW 2166
Australia

Order enquiries

For faster assistance, include your order number, the email address used at checkout and a clear description of the issue. For damaged or incorrect goods, attach clear photographs of the item, packaging and shipping label where relevant.

Returns

Do not mail a return to the postal address above unless we have provided written return authorisation and confirmed the correct return location. Return instructions can differ depending on the item and delivery location.

Online-only store

We do not currently operate a public retail shopfront or accept in-person returns or collections at this address.