Terms of service

These Terms of Service govern your access to and use of the LOST ERA website, online store, content, products and services.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service and the policies referred to in them, including our Privacy Policy, Shipping Policy and Return and Refund Policy.

ABOUT LOST ERA

This online store is operated by LOST ERA from Australia, NSW.

In these terms:

• “LOST ERA”, “we”, “us” and “our” refer to the store operator
• “You” and “your” refer to the website visitor, customer or account holder
• “Website” refers to www.losteraofficial.com

ELIGIBILITY

You must be legally capable of entering into a binding contract in your location.

If you are under the legal age required to enter a purchase contract, you may use the website only with the permission and supervision of a parent or legal guardian.

ACCOUNTS

You are responsible for:

• Providing complete and accurate account information
• Keeping your password and login details secure
• Activity carried out through your account
• Informing us promptly of suspected unauthorised access

We may suspend an account where reasonably necessary to protect customers, prevent fraud, comply with law or respond to a material breach of these terms.

PRODUCT INFORMATION

We take reasonable care to present product descriptions, measurements, colours, prices and images accurately.

However:

• Colours may vary because of lighting and screen settings
• Garment measurements may have minor manual-measurement variations
• Product appearance may vary slightly between production batches
• Packaging may change without affecting the product
• Images may be enlarged or styled to show product detail

Please review the product description and size guide before ordering.

Nothing in this section limits any consumer guarantee that applies by law.

AVAILABILITY

All products are subject to availability.

An item appearing on the website is not a guarantee that it remains available. If an ordered item becomes unavailable, we may contact you to offer:

• A suitable alternative
• A refund for the unavailable item
• Cancellation and refund of the affected order

PRICES

Prices are displayed in the currency selected or presented by the website.

Prices may change before an order is accepted. Changes do not affect an order that has already been accepted, except where there is an obvious pricing error.

Delivery charges, taxes or other amounts collected by us will be displayed at checkout where applicable.

Your financial institution may charge currency-conversion or transaction fees that are outside our control.

PROMOTIONS

Promotions, discount codes and sale prices may be subject to:

• Start and end dates
• Product restrictions
• Minimum spending requirements
• Quantity limits
• Destination restrictions
• One use per customer
• Other stated conditions

Discounts cannot be combined unless expressly stated.

We may cancel or correct a promotion containing an obvious technical, pricing or publication error.

ORDERS

Submitting an order is an offer to purchase the selected products.

An automated order confirmation confirms that we received the order but does not necessarily mean the order has been finally accepted.

We may decline or cancel an order before dispatch where reasonably necessary because of:

• Stock unavailability
• Payment failure
• Suspected fraud
• An obvious price or product error
• Delivery restrictions
• Incorrect customer information
• A breach of these terms

If we cancel an order after payment has been received, we will refund the affected amount.

PAYMENT

You confirm that:

• The payment information provided is accurate
• You are authorised to use the selected payment method
• Sufficient funds or credit are available
• You authorise the payment amount shown at checkout

Payments may be subject to verification and fraud-prevention checks.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We will do our best to help, but an order may begin processing quickly. A change or cancellation cannot be guaranteed after processing has started.

SHIPPING AND DELIVERY

Processing, tracking, estimated delivery times, address requirements, customs charges and delivery issues are governed by our Shipping Policy.

Delivery timeframes are estimates unless expressly stated as guaranteed.

RETURNS AND REFUNDS

Returns, exchanges, faulty-item claims, cancellations and refunds are governed by our Return and Refund Policy.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.

CUSTOMER COMMUNICATIONS

You are responsible for providing a valid email address and checking order communications.

We are not responsible for messages missed because the customer supplied an incorrect address, blocked our emails or failed to check spam or junk folders.

REVIEWS AND SUBMITTED CONTENT

If you submit a review, photograph, comment or other content, you confirm that:

• You created it or have permission to submit it
• It is accurate and lawful
• It does not infringe another person’s rights
• It does not contain malware, harassment or misleading information

You grant LOST ERA a non-exclusive, worldwide, royalty-free licence to store, reproduce, edit and display submitted content for website, customer-support and marketing purposes, subject to applicable privacy law.

We may remove content that is unlawful, abusive, fraudulent, misleading, irrelevant or infringes another person’s rights.

INTELLECTUAL PROPERTY

The LOST ERA name, branding, website layout, written content, graphics and other original materials are owned by or licensed to LOST ERA.

You may access the website for personal, non-commercial shopping purposes.

You must not, without permission:

• Copy or reproduce substantial website content
• Use our branding in a misleading manner
• Sell, republish or commercially exploit our content
• Scrape or automatically collect website content
• Attempt to reverse engineer website functions
• Remove copyright or ownership notices

PROHIBITED ACTIVITIES

You must not use the website to:

• Break any law
• Commit or attempt fraud
• Provide false or misleading information
• Introduce malware or harmful code
• Interfere with website security or operation
• Attempt unauthorised access
• Collect another person’s information without authority
• Infringe privacy or intellectual-property rights
• Harass, threaten or impersonate another person
• Place orders for unauthorised resale or other unlawful purposes

EXTERNAL LINKS

Our website may include links to independently operated websites for convenience.

We do not control those websites and are not responsible for their content, availability, security or privacy practices.

WEBSITE AVAILABILITY

We may update, restrict, suspend or discontinue website functions for maintenance, security, operational or legal reasons.

We do not guarantee that website access will always be uninterrupted or error-free.

LIMITATION OF LIABILITY

Nothing in these terms excludes or limits liability for:

• Fraud or wilful misconduct
• Consumer guarantees under the Australian Consumer Law
• Death or personal injury where liability cannot legally be excluded
• Any other liability that cannot legally be excluded

To the maximum extent permitted by law, LOST ERA is not liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed.

INDEMNITY

To the extent permitted by law, you are responsible for loss reasonably caused by your unlawful use of the website, fraudulent activity or material breach of these terms.

SEVERABILITY

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed only to the minimum extent necessary. The remaining terms will continue to apply.

NO WAIVER

A delay or failure to enforce a provision does not waive the right to enforce it later.

GOVERNING LAW

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer rights available in your location.

CHANGES TO THESE TERMS

We may update these terms for operational, legal or regulatory reasons.

The current version will be posted on the website with its updated date. The terms applying when an order was placed will continue to govern that order unless applicable law requires otherwise.

CONTACT

Email: customersupport@losteraofficial.com

Website: www.losteraofficial.com
Location: Australia, NSW