Contact information

STORE

LOST ERA

Website: www.losteraofficial.com
Email: customersupport@losteraofficial.com

Location: Australia, NSW

CUSTOMER SUPPORT

For customer support, order enquiries, returns or delivery assistance, email:

mlammplam@gmail.com

We aim to respond within 2–5 business days.

Response times may be longer during major sales, product releases, public holidays or periods of high enquiry volume.

ORDER ENQUIRIES

To help us assist you quickly, include:

• Your order number
• The email address used at checkout
• A clear explanation of your enquiry
• Photographs or video where an item is faulty, damaged or incorrect
• Photographs of the packaging and delivery label where relevant

RETURNS

Do not send a return without receiving written approval and return instructions from LOST ERA.

The correct return location will be provided after a return has been approved.

ONLINE-ONLY STORE

LOST ERA currently operates online.

We do not operate a public retail shopfront and do not accept unapproved in-person returns, collections or deliveries.